JOB TYPE: Full-time, not exempt
PAY: $16.00 to $18.00 per hour

Hours: Full-time hours that vary, including most Saturdays   

Location: 1303 Jamestown Rd., Williamsburg VA 23185

Reports To: Assistant Manager and Store Manager 

Overview: The ReStore Dock Supervisor position is responsible for assisting with store dock operations, enforcing policies and procedures, helping to maximize store profits, and maintaining a high level of customer service. The Dock Supervisor is responsible for guiding, leading and inspiring staff, handling donations, and adhering to safety standards at all times, in accordance with the HFHPGW mission and with guidance from the Assistant Store Manager and Store Manager. 

Primary Duties and Responsibilities:

• Maintain high levels of customer, volunteer and donor services                                           
• Oversee product flow from the dock area to the processing area 
• Help schedule trash and recycle bin removal
• Assist with donation screening, processing, cleaning and loading out donation/purchases
• Assist with daily truck donations
• Insure the dock area is free of any and all safety hazards on a daily basis
• Be a keyholder for the store, able to open and close the store when scheduled 
• Attend in-person badger meetings as directed
• Assist on the POS when needed
• Assist the Williamsburg, Newport News and Yorktown stores when needed
• Other duties as assigned 

Customer Service:

• Provide excellent customer service and set the standard for others to follow
• Engage with volunteers as needed to maximize their participation and the impact on the mission
• Help keep staff informed and excited about sales, changes and challenges at the store

Staff and Volunteer Development:

• Responsible for supervising and leading team members
• May supervise volunteers as assigned by assistant manager/store manager
• Create daily tasks for staff and volunteers
• Help maintain positive staff and volunteer morale

Safety:

• Assist with enforcing safe work practices with team members and volunteers
• Ensure team members are aware of and operate by the safety policies and procedures that are in place
• Follow set guidelines for accidents, injuries, weather-related activities and security breaches
• Be vigilant in looking for improvements to dock area

Knowledge, Skills and Abilities:

• Must be a highly motivated and detail-oriented individual, accustomed to being a self-starter
• Must be able to lead team members and volunteers in daily dock operations
• Have the ability to work with all kinds of individuals and remain consistent in keeping a professional demeanor.
• Have a working knowledge of policy and procedures of your areas
• Be a team player with excellent communication skills

Physical Demands:

• Ability to bend, squat and lift repetitively.

• Ability to move and lift 50 lbs unassisted and move and lift up to 100 lbs with assistance.

• Ability to work outdoors in all climates.

JOB TYPE: Full-time
PAY: From $15.00 per hour

REPORTS TO
ReStore Assistant Manager & ReStore Manager

POSITION PURPOSE
The Retail Associate position is responsible for processing, organizing and arranging donations on the sales floor. This position is to follow the donation processing procedures in a timely and professional manner, while adhering to safety standards at all times, in accordance with the Habitat for Humanity mission and with guidance from the ReStore Floor Supervisor.

PRIMARY DUTIES & RESPONSIBILITIES

• Act as an ambassador to the ReStore while interacting with customers, donors and volunteers
• Provide excellent customer service to staff, customers, donors and volunteers
• Complete daily unloading of ReStore trucks and end-of-day truck process
• Help with acceptance, processing, organizing and arrangement of donations from drop off to the sales floor
• Provide donors with a donation receipt
• Regularly appraise and price merchandise
• Maintain a clean and safe processing work area and loading area
• Assist with cashiering when needed
• Assist guests with their purchases to vehicles as needed.
• Assist sales floor volunteers with arranging inventory on sales floor
• Answer phones and provide proper information to customers and donors
• All other duties assigned

REQUIREMENTS & EXPERIENCE

• Must be a highly motivated and detail-oriented individual, accustomed to being a self-starter.
• Demonstrated success working in a team environment, especially volunteers.
• Strong interpersonal skills and ability to work with all kinds of individuals and remain consistent in keeping a professional demeanor.
• Must interact well with fellow staff, volunteers, donors and customers.
• Must be able to work independently and maintain a flexible schedule.
• Experience with nonprofit organizations preferred.

PHYSICAL REQUIREMENTS

• Ability to bend, squat and lift repetitively.
• Ability to move and lift 50 lbs unassisted.
• Ability to move and lift up to 100 lbs with assistance.
• Ability to work outdoors in all climates.

JOB TYPE: Full-time
PAY: From $15.00 per hour

REPORTS TO
ReStore Assistant Manager & ReStore Manager

POSITION PURPOSE
The Dock Associate is responsible for accepting and processing donations dropped off to the Williamsburg Habitat ReStore, while adhering to safety standards at all times, in accordance with the Habitat mission and with guidance from the Processing Supervisor.

PRIMARY DUTIES & RESPONSIBILITIES

• Maintain high levels of customer, volunteer and donor services.
• Receive drive-thru donations from the general public.
• Inform donors of our donation acceptance policy; refer donors to alternate options for those items that we do not accept.
• Provide donors with a donation receipt.
• Help with processing, organization, arrangement, loading and unloading of merchandise.
• Clean and test all donations, then present to a staff member who handles pricing.
• Deliver all priced donations to the appropriate space on the sales floor or processing area.
• Ensure cleanliness and safety of the processing room and sales floor.
• Maintain safe procedures while unloading merchandise.
• Maintain safe procedures while moving merchandise to and from the sales floor.
• Ensure each customer and donor receive outstanding service.
• Assist guests with their purchases to vehicles as needed.
• Assist sales floor volunteers with arranging inventory on sales floor
• Assist with demolition of unfit donations and maintaining the trash gated area of the back dock.
• Assist with recycling as needed.
• Other duties as assigned.

REQUIREMENTS & EXPERIENCE

• Must be a highly motivated and detail-oriented individual, accustomed to being a self-starter.
• Demonstrated success working in a team environment, especially volunteers.
• Strong interpersonal skills and ability to work with all kinds of individuals and remain consistent in keeping a professional demeanor.
• Must interact well with fellow staff, volunteers, donors and customers.
• Must be able to work independently and maintain a flexible schedule.
• Experience with nonprofit organizations preferred.

PHYSICAL REQUIREMENTS

• Ability to move and lift 50 lbs unassisted.
• Ability to move and lift up to 100 lbs with assistance.
• Ability to work outdoors in all climates.
• Ability to bend, squat and lift repetitively.

JOB TYPE: Full-time
PAY: From $15.00 per hour

REPORTS TO
ReStore Assistant Manager & ReStore Manager

POSITION PURPOSE
This position is responsible for the receiving and disbursement of customer money in the ReStore.

PRIMARY DUTIES AND RESPONSIBILITIES

• Greet all ReStore customers coming and going with the highest level of customer service.
• Process all payments of cash, checks and credit cards.
• Daily counting of total transactions.
• Constant merchandise appraisal and pricing.
• Answer all phone calls and provide proper information to customers and donors.
• Assist with donation screening.
• Provide customer service to customers, volunteers and fellow employees.
• Supervise volunteers.
• Other duties as assigned.

REQUIREMENTS & EXPERIENCE

A minimum of 2 years of related experience preferred. This individual must understand and appreciate the mission of HFH. Qualified candidates must possess strong customer service skills, problem-solving skills, the ability to work in a fast-paced team environment, and the ability to multi-task. This individual must be detail-oriented and able to work independently. Must be able to deal with all kinds of individuals and remain consistent in keeping a professional demeanor. 

PHYSICAL DEMANDS
Required to lift up to 25 to 50 pounds on a regular basis and will experience frequent bending, squatting, lifting and repetitive motion. This position will occasionally be exposed to extremes in weather (e.g., heat, cold, wind, rain, etc.).