Careers

Retail Operations

Reports To: ReStore Director
Classification: Full-Time, Exempt
Salary: $55,000-$65,000

Position Summary
The ReStore Manager is responsible for the day-to-day operations of the Habitat ReStore location, ensuring efficient retail operations, strong customer service and the successful processing and sale of donated materials. The Manager leads store staff and volunteers, supports revenue generation goals and ensures that the store operates in alignment with Habitat for Humanity Peninsula & Greater Williamsburg’s mission and policies. The ReStore Manager plays a key role in maximizing store profitability while maintaining a welcoming environment for customers, donors, volunteers and community partners.

KEY RESPONSIBILITIES

Retail Operations

• Oversee daily operations of the ReStore including opening/closing procedures, sales floor management, donation intake, pricing and merchandising.
• Ensure store cleanliness, organization and safety standards are maintained at all times.
• Monitor store performance metrics including daily sales, average transaction value (A$T) and inventory turnover.
• Implement store promotions, sales strategies and merchandising techniques to increase revenue.
• Ensure proper processing, display and rotation of donated inventory.

Staff Supervision & Leadership

• Create and manage staff schedules to ensure adequate coverage.
• Supervise ReStore staff and provide ongoing coaching, training and performance management.
• Support a culture of safety, security, inclusivity, acceptance and creativity to maximize productivity amongst staff, volunteers and supporters. Ensure a harassment-free and gossip-free workplace. Uphold confidentiality and promote respect.
• Conduct regular staff meetings and communicate organizational updates.
• Address employee concerns, performance issues and disciplinary matters in accordance with HR policies.

Volunteer Coordination

• Work closely with the Volunteer Coordinator to ensure volunteers are welcomed, trained and effectively integrated into store operations.
• Provide guidance and support to volunteers working in the store.
• Promote a positive volunteer experience and recognize volunteer contributions.

Donation Management

• Ensure merchandise flows from the processing areas to the retail floor in an efficient and quick manner.
• Maintain clear guidelines for acceptable donations.
• Work with the ReStore team to maximize value from donated items.
• Ensure donor interactions are professional and appreciative.

Financial & Administrative Management

• Track and report daily sales and store performance metrics.
• Assist with budgeting and financial forecasting for the store.
• Monitor expenses and ensure responsible use of resources.
• Maintain accurate records related to donations, sales and inventory.

Safety & Compliance

• Create and enforce safe work practices for all team members and volunteers.
• Ensure insurance claims and workers comp claims are filed and recorded properly.
• Build relationships with other affiliates for sharing of information & best practices.
• Follow set guidelines for accidents, injuries, weather-related activities or security breaches.

Community Engagement

• Serve as a positive ambassador for Habitat for Humanity in the community.
• Support marketing and outreach efforts that promote the ReStore.
• Encourage partnerships that increase donations and customer traffic.

QUALIFICATIONS

Education & Experience

• Minimum 3–5 years of retail management experience. Prefer 5+ years.
• Experience in nonprofit retail, thrift or donation-based operations preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Financial and operational management experience.
• Ability to work with diverse populations including staff, volunteers, donors and customers.
• Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail), Microsoft Office (Word, Excel) and other web-based tools.

Physical Requirements

• Ability to lift and move items up to 50 pounds.
• Ability to stand and walk for extended periods.
• Ability to work in a retail and warehouse environment.

Work Schedule

Full-time position including some evenings and weekends based on store operating hours.

Salary & Benefits

The salary range for this position is $55,000 to $65,000 per year for 40 hours per week, commensurate with experience.

JOB TYPE: Full-time
PAY: $18-$25 per hour

The Construction Laborer is responsible for working alongside the construction team to build affordable homes across the Virginia Peninsula and Greater Williamsburg area for families with low to moderate incomes. In this position, you are expected to be working hands-on at a steady pace, with and without volunteer support.

Beyond helping to build homes, specific duties include, but are not limited to:

• Help with set-up, clean-up and maintenance of construction sites.
• Provide support to construction managers to ensure building materials are on-site when volunteers arrive for scheduled build days.
• Help volunteers find useful, productive and rewarding contributions on the job site.
• All other duties as periodically assigned and necessary.

REQUIREMENTS:

• Must be DEPENDABLE with RELIABLE transportation. Must have a valid driver’s license.
• Previous knowledge of construction and owning some construction tools is helpful, but must be very interested in LEARNING all about construction and the Habitat way.
• Must be able to learn from daily experiences and become a self-starter who can work alongside the crew and volunteers without constant direction.
• Must be willing and able to help with roof work.
• Feel comfortable interacting with a diverse group of people and be capable and enthusiastic about working with volunteers and future homeowners.
• Must thrive on constructive feedback, with room for growth.
• Ability to lift up to 50 pounds (100lbs with assistance) on a regular basis and experience frequent bending, squatting, lifting and repetitive motion.
• Willingness to be exposed to extremes in weather (e.g., heat, cold, wind, rain, etc.).

JOB TYPE: Full-time
PAY: From $15.00 per hour

REPORTS TO
ReStore Assistant Manager & ReStore Manager

POSITION PURPOSE
The Retail Associate position is responsible for processing, organizing and arranging donations on the sales floor. This position is to follow the donation processing procedures in a timely and professional manner, while adhering to safety standards at all times, in accordance with the Habitat for Humanity mission and with guidance from the ReStore Floor Supervisor.

PRIMARY DUTIES & RESPONSIBILITIES

• Act as an ambassador to the ReStore while interacting with customers, donors and volunteers
• Provide excellent customer service to staff, customers, donors and volunteers
• Complete daily unloading of ReStore trucks and end-of-day truck process
• Help with acceptance, processing, organizing and arrangement of donations from drop off to the sales floor
• Provide donors with a donation receipt
• Regularly appraise and price merchandise
• Maintain a clean and safe processing work area and loading area
• Assist with cashiering when needed
• Assist guests with their purchases to vehicles as needed.
• Assist sales floor volunteers with arranging inventory on sales floor
• Answer phones and provide proper information to customers and donors
• All other duties assigned

REQUIREMENTS & EXPERIENCE

• Must be a highly motivated and detail-oriented individual, accustomed to being a self-starter.
• Demonstrated success working in a team environment, especially volunteers.
• Strong interpersonal skills and ability to work with all kinds of individuals and remain consistent in keeping a professional demeanor.
• Must interact well with fellow staff, volunteers, donors and customers.
• Must be able to work independently and maintain a flexible schedule.
• Experience with nonprofit organizations preferred.

PHYSICAL REQUIREMENTS

• Ability to bend, squat and lift repetitively.
• Ability to move and lift 50 lbs unassisted.
• Ability to move and lift up to 100 lbs with assistance.
• Ability to work outdoors in all climates.

JOB TYPE: Full-time
PAY: From $15.00 per hour

REPORTS TO
ReStore Assistant Manager & ReStore Manager

POSITION PURPOSE
This position is responsible for the receiving and disbursement of customer money in the ReStore.

PRIMARY DUTIES AND RESPONSIBILITIES

• Greet all ReStore customers coming and going with the highest level of customer service.
• Process all payments of cash, checks and credit cards.
• Daily counting of total transactions.
• Constant merchandise appraisal and pricing.
• Answer all phone calls and provide proper information to customers and donors.
• Assist with donation screening.
• Provide customer service to customers, volunteers and fellow employees.
• Supervise volunteers.
• Other duties as assigned.

REQUIREMENTS & EXPERIENCE

A minimum of 2 years of related experience preferred. This individual must understand and appreciate the mission of HFH. Qualified candidates must possess strong customer service skills, problem-solving skills, the ability to work in a fast-paced team environment, and the ability to multi-task. This individual must be detail-oriented and able to work independently. Must be able to deal with all kinds of individuals and remain consistent in keeping a professional demeanor. 

PHYSICAL DEMANDS
Required to lift up to 25 to 50 pounds on a regular basis and will experience frequent bending, squatting, lifting and repetitive motion. This position will occasionally be exposed to extremes in weather (e.g., heat, cold, wind, rain, etc.).

Reports To: Logistics Manager with guidance from ReStore Directors
Classification: Full-Time, Non-Exempt
Pay: From $16.50 per hour
Location: Williamsburg, VA

Overview: The Call Center Scheduler supports the Logistics Department with helping to increase merchandise inventory which will be sold at all three Habitat ReStore locations by ensuring donor calls are answered and pickups are scheduled in a timely manner.

The Habitat ReStore is a nonprofit home improvement store and donation center that sells new and gently-used furniture, appliances, home goods, building materials and more to the public at a fraction of the retail price. The Habitat ReStore generates enough profits to build affordable homes for sale to local low-income families, as well as to promote recycling. ​All ReStore profits are used to build and sell affordable housing in our local community!

Why Join Habitat?

• Competitive salary and benefits
• Work/life balance supported by generous PTO and holidays off with pay
• Monthly and annual bonuses
• Career development and promotion opportunities
• Casual working environment
• Weekends off

Primary Duties and Responsibilities:

• Provide superior customer service while answering and returning phone calls or emails to schedule donation pickups
• Ensure call center maintains an 80% or higher call answer average
• Maintain high attention to detail while entering donation data for scheduling
• Communicate regularly with donors to schedule, update and confirm pickups
• Screen donation for quality and value while on the phone or over email
• Organize time-sensitive routes efficiently
• Work proactively to improve donor relations
• All other duties as assigned by the Logistics Manager, ReStore Directors or CEO/COO as needed to support the Habitat for Humanity mission.

Qualifications and Requirements:

• Must possess strong problem solving skills
• Ability to accurately type 30+ words per minute while on the phone, including use of web-based forms
• Proficient in Google Suite/Workspace
• Self motivated with the ability to prioritize and stay organized
• Exceptional time management, with a customer-centric sense of urgency
• Excellent customer service and verbal communication
• Ability to multitask and work in a fast paced environment
• Willingness to work with individuals from a variety of backgrounds
• Ability to sit for long periods
• Must have reliable transportation
• Ability to work remotely during inclement weather and other approved closures while maintaining productivity and responsiveness.